Introduction
This Privacy Policy describes how Apparels Luxury and its related services, website, and business operations collect, use, store, share, protect, or otherwise process your personal information through our website https://apparelsluxury.com/ hereinafter referred to as the “Platform”.
By visiting our Platform, browsing our website, creating an account, placing an order, contacting us, or using any service offered on the Platform, you agree to the terms of this Privacy Policy, our Terms & Conditions, and other applicable policies available on our website.
Please note that you may be able to browse certain sections of the Platform without registering with us. However, to place an order, make a payment, request support, or use certain features, you may be required to provide personal information.
We currently offer our products and services primarily within India. Your personal data will primarily be stored and processed in India, subject to applicable laws.
If you do not agree with this Privacy Policy, please do not access or use our Platform.
Information We Collect
We collect your personal information when you use our Platform, place an order, create an account, subscribe to updates, contact us, or otherwise interact with us during the course of our relationship.
The information we may collect includes, but is not limited to:
Name
Email address
Mobile number
Billing address
Shipping address
Order details
Payment status
Transaction details
Account login details
IP address
Device information
Browser information
Location-related information, where applicable
Any information shared by you through email, WhatsApp, forms, customer support, or other communication channels
We may also collect information related to your shopping activity, preferences, products viewed, cart activity, wishlist activity, order history, and other actions taken on our Platform.
Payment Information
We do not store your full card details, UPI PIN, banking password, OTP, or sensitive payment credentials on our website.
Payments made on our Platform are processed through trusted third-party payment gateways such as Razorpay or other available payment partners. Your payment information is processed by such third-party providers according to their own privacy and security policies.
If you receive any call, email, message, or communication claiming to be from Apparels Luxury and asking for your debit/credit card PIN, UPI PIN, OTP, net banking password, mobile banking password, or any sensitive payment credential, please do not share such information. Apparels Luxury will never ask for such confidential details.
If you have already shared such information with any suspicious person or source, please report it immediately to the appropriate bank, payment provider, or law enforcement authority.
How We Use Your Information
We use your personal information for the following purposes:
To create and manage your account
To process, confirm, pack, ship, and deliver your orders
To process payments and payment confirmations
To communicate order updates, shipping updates, return updates, and support responses
To provide customer support and resolve complaints
To manage returns, exchanges, refunds, store credits, or discount coupons
To improve our website, products, services, and customer experience
To show relevant products, offers, and recommendations
To send promotional communication, offers, updates, and marketing messages, where permitted
To prevent fraud, misuse, unauthorized activity, or illegal transactions
To troubleshoot technical issues and improve website security
To comply with legal, tax, accounting, regulatory, and business requirements
To enforce our Terms & Conditions and other policies
If you do not provide certain required information, your access to some services such as order placement, delivery, returns, refunds, or customer support may be affected.
Cookies and Tracking Technologies
Our Platform may use cookies and similar technologies to improve your browsing experience, remember preferences, understand user behavior, measure website performance, and support basic website functionality.
Cookies may help us:
Keep products in your cart
Remember your preferences
Improve loading and browsing experience
Analyze website traffic
Understand product interest and shopping behavior
Improve marketing and advertising performance
You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Sharing of Personal Information
We do not sell or rent your personal information to third parties.
However, we may share your personal information with trusted third parties where necessary for operating our business and providing services to you. This may include:
Payment gateway partners
Shipping and logistics partners
Technology and website hosting providers
Customer support tools
Marketing and communication service providers
Analytics service providers
Fraud prevention and security service providers
Legal, regulatory, or law enforcement authorities, where required
We may share necessary details such as your name, phone number, address, order details, and payment status with shipping and logistics partners to deliver your order and provide tracking support.
We may disclose personal information if required by law, court order, government authority, legal process, or if we believe such disclosure is necessary to protect our rights, property, users, or the general public.
Third-Party Services
Our Platform may use third-party services such as payment gateways, shipping providers, analytics tools, marketing tools, social media platforms, or external links.
When you use or interact with third-party services, their own privacy policies may apply. Apparels Luxury is not responsible for the privacy practices, content, or policies of third-party websites or services.
We request you to review the privacy policies of such third-party services before sharing any personal information with them.
Marketing Communication
By using our Platform, creating an account, placing an order, subscribing to updates, or providing your contact details, you may receive order-related messages, service updates, promotional offers, product updates, or marketing communication from us through email, SMS, phone calls, WhatsApp, or other communication channels.
You may opt out of promotional communication by contacting us or using the unsubscribe option where available. However, you may still receive important order-related, transaction-related, or policy-related communication.
Security Precautions
We take reasonable security measures and follow appropriate practices to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
We use secure systems and trusted service providers for payments, hosting, and order processing. However, transmission of data over the internet can never be guaranteed to be completely secure.
By using our Platform, you acknowledge that there are inherent risks involved in transmitting information over the internet. You are responsible for maintaining the confidentiality of your account login details, password, and device access.
Data Retention
We retain your personal information only for as long as required for the purposes for which it was collected, including order processing, customer support, return/refund handling, legal compliance, tax records, accounting, fraud prevention, dispute resolution, and business record purposes.
We may retain certain data for a longer period where required by applicable law or where necessary for legitimate business purposes.
We may also retain anonymized or aggregated data for analytics, research, business improvement, and reporting purposes.
Data Deletion
You may request deletion of your account or personal information by contacting us using the contact details provided below.
Please note that we may refuse or delay deletion requests in certain cases, including:
Pending orders
Pending shipments
Open return or refund requests
Pending complaints or disputes
Legal, tax, accounting, or regulatory requirements
Fraud prevention or security reasons
Any other legitimate business requirement
Once your account is deleted, you may lose access to your order history, saved details, wishlist, account benefits, or related services.
Your Rights
Subject to applicable laws, you may request to:
Access your personal information
Correct or update incorrect information
Withdraw consent for certain processing activities
Request deletion of your personal information
Opt out of promotional communication
Raise questions or complaints about your data processing
To exercise these rights, you can contact us using the details mentioned below. We may verify your request before taking action.
Withdrawal of Consent
By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
You may withdraw your consent by writing to us at the contact details mentioned below. Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication.
Please note that withdrawal of consent will not be retrospective. It may also affect your access to certain products, services, order processing, delivery, returns, refunds, customer support, or other features where such information is necessary.
Children’s Privacy
Our Platform is intended for general users and online shoppers. We do not knowingly collect personal information from children without appropriate consent where required by law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or information handling practices.
Any updates will be posted on this page. We request you to review this Privacy Policy periodically for any changes.
Your continued use of the Platform after any changes to this Privacy Policy means that you accept the updated policy.
Contact Us
For any privacy-related questions, requests, complaints, or concerns, you may contact us at:
Apparels Luxury
Website: https://apparelsluxury.com
Email: support@apparelsluxury.com
Please include your name, contact details, and clear description of your request so that we can assist you properly.