Return & Refund Policy
At Apparels Luxury, we want you to have a smooth and trusted shopping experience. Please read our return and refund policy carefully before placing an order.
Return Window
You can request a return within 3 days from the date of delivery.
To be eligible for a return, the product must be unused, unwashed, unworn, and in its original condition with all tags, labels, and packaging intact.
Return Eligibility
Returns are accepted only in the following cases:
You received a wrong product.
You received a damaged product.
You received a defective product.
There is a genuine size or product issue reported within the return window.
Items will not be eligible for return if:
The product is used, washed, damaged, or altered by the customer.
The original tags or packaging are missing.
The return request is raised after 3 days of delivery.
The product was purchased during a clearance sale or marked as non-returnable.
Refund Policy
We do not provide cash refunds or bank refunds.
Once your return is approved and the product passes quality check, we will issue a store credit or discount coupon equal to the product value. This amount can be used on your next order at Apparels Luxury.
Example: If your returned product value is ₹1,699, you will receive a store credit/discount coupon worth ₹1,699 for your next purchase.
Return Process
To request a return, please contact our support team within 3 days of delivery with the following details:
Order ID
Product name
Reason for return
Clear photos or video of the product issue
Our team will review your request and share the next steps.
Quality Check
All returned products will go through a quality check. If the product is found used, damaged, washed, altered, or not in original condition, the return may be rejected.
Exchange Policy
Exchange may be available depending on stock availability. If the requested size or product is not available, store credit may be issued instead.
Shipping Charges
Shipping charges, COD charges, and any additional handling charges are non-refundable.
If the return is due to a wrong or damaged product sent by us, we may assist with the return process after verification.
Cancellation Policy
Orders can be cancelled only before they are shipped. Once the order is shipped, cancellation will not be possible.
Contact Us
For return or refund support, please contact us:
Email: support@apparelsluxury.com
Website: https://apparelsluxury.com
Apparels Luxury reserves the right to approve or reject return requests based on product condition and policy eligibility.